Hosting Features

Web.com includes powerful features and tools to help their customers build and define their website.

As part of all the web hosting packages, the company offers a free domain name, email, easy Website builder tool, FTP accounts and free open source applications. Email features include spam and virus protection, webmail, personal address book, task managers, calendars and more. Other included package features include a CGI-Bin Directory, Server Side Incudes, Perl, Website Development Features, MySQL database, phpMyAdmin and Cron Jobs.

Ease Of Use

Web.com has made an art of making website creation and hosting simple. Customers can choose to let Web.com do all of the web designing work or design their own website. All web hosting packages include an easy-to-use drag and drop Website Building Tool with an extensive variety of website template designs that are easily customizable to reflect the user’s purpose and image. Customers can also use other design software packages such as Dreamweaver or Microsoft Expression and upload the website content using FTP (file transfer) that is included in all web hosting packages.

The Web.com control panel is visibly simpler than other web hosting providers’ control panels. The user interface and web services are very user friendly and understandable. It is not cluttered with unnecessary icons or complicated sections. There are only 3 sections on the control panel, Website Tools, Email Tools and Online Customer Support. The design is clear cut and it has proved to be incredibly successful at making web hosting easy for all users regardless of their skill level.

Setting up email is very straightforward. It has several requirements that optimize email security for all of the website’s email addresses. After an email address is created, Web.com has an option to announce the new email address to friends and family members. Users are then directed to a helpful screen that provides information about how to check the Web.com email.

Price Plan

Web.com now offers 3 different web hosting packages jam packed with features including enough bandwidth and disk space to meet each individual business’ needs. In the past, Web.com only offered a single plan but they changed their structure to better meet the needs of their customers. The web packages are competitively priced especially when you consider all of the features that are included.

All packages are priced based on a monthly term. Unlike most web hosting providers, Web.com bills customers every month instead of charging for an entire year (or more) up front.

The Essential Hosting package is ideal for small business owners who would like a simple presence online. Customer interaction occurs generally through a simple blog or easy forms. This package costs $5.95 per month. It has 300GB of disk space, unlimited data transfer and 10 email boxes.

The Professional Hosting package is perfect for small to medium businesses who would like a website with sizable content including various multimedia files. Customer interaction can occur through robust blogs, frequent site visits and complex forms. This package costs $7.95 per month and is the best value plan. It has 500GB of disk space, unlimited data transfer and 50 email boxes.

The Premium Hosting package was designed specifically for small to medium businesses who would like to easily manage multiple high traffic websites conveniently on one platform. The websites could contain many multimedia files with numerous dynamic customer interactions. This package costs $9.95 per month. It has unlimited disk space, unlimited data transfer. And 50 email boxes.

Cancellation Information

Cancellation is simple with Web.com. Since customers pay for web hosting services every 4 weeks, all customers have to do to cancel their account is put a stop on the charge for the next billing cycle. This prevents a lot of unneeded stress of cancelling a long-term contract, paying a cancellation fee and waiting for a partial refund. It also makes it easy to change your package as the company grows.

Features	Essential	Professional	Premium
Disk Space	300GB	500GB	Unlimited
Data Transfer	Unlimited	Unlimited	Unlimited
Domain Name Included	1	1	1
Directory Pointers	3	5	10
Number of Emailboxes	10	25	25
Email Storage	50GB	125GB	125GB
FTP Accounts	25	50	Unlimited
MySQL® Database	25 (300MB)	50 (300MB)	Unlimited
Price	$9.96/mo	$13.29/mo	$29.13/mo

Reliability

One key difference between Web.com and other web hosting companies is reliability. The company guarantees 99.99% uptime reliability. Customers that choose Web.com as their web hosting provider will have peace of mind in the fact that they will not lose visitors because their website is down due to web hosting issues. Web.com uses powerful hardware including strong back-ups, Cisco routers and a sufficient amount of redundancy protection.

Customer Support

Web.com provides excellent customer support. Customers have access to 24/7 100% dedicated technical customer service via toll free telephone and email. Experts answer all calls quickly and are very knowledgeable about technical issues and general information. The representatives will happily email details of the information discussed during the telephone call within minutes of your call so you can refer to it later. In addition to the telephone and email customer support, users can submit a ticket for customer support directly from the Web.com control panel.

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